New Vintage therapy Atelier store – Bílkova 6, Prague 1

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Terms of service

TERMS AND CONDITIONS

of the Vintage therapy online store

I. INTRODUCTORY PROVISIONS

  1. These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the mutual rights and obligations arising in connection with purchase contracts concluded through the online store operated at www.vintagetherapy.cz.

  2. The operator of the online store and the seller is:

    Vintage therapy s.r.o.
    Registered office: Rybná 716/24, Prague 1, Czech Republic
    Company Registration Number (IČO): 19759142
    Represented by its Managing Director, Hana Sarvajová

    Hereinafter referred to as the "Seller".

  3. The Seller's contact information is available in the Contact section of the online store.

  4. The buyer is any natural or legal person who enters into a purchase contract with the Seller through the online store (hereinafter referred to as the "Buyer").

  5. Where the Buyer is a natural person entering into a contract with the Seller outside the scope of their business activities or independent professional practice, the Buyer is considered a consumer (hereinafter referred to as the "Consumer").

  6. These Terms and Conditions form an integral part of the purchase contract.

  7. The legal relationship between the Seller and the Buyer is governed in particular by Czech Act No. 89/2012 Coll., the Civil Code, Czech Act No. 634/1992 Coll., on Consumer Protection, and other applicable legislation.

II. NATURE OF THE GOODS

  1. Vintage therapy primarily specializes in the sale of vintage, second-hand, and other previously used goods, particularly clothing, footwear, handbags, and fashion accessories. The product range may also include new, modified, reworked, customized, or otherwise personalized goods.

  2. Vintage and second-hand products may show natural signs of previous use, age, and ordinary wear and tear.

  3. In the case of used goods, wear and tear corresponding to their previous use is not considered a defect. Likewise, a specific imperfection disclosed to the Buyer before the conclusion of the contract is not considered a defect. These rules arise directly from the Czech Civil Code.

  4. The Seller makes reasonable efforts to describe the condition of each used product as accurately as possible and to disclose significant imperfections or signs of wear in the product description or photographs.

  5. Product photographs form part of the information provided about the condition of the goods.

  6. Sizing labels on vintage goods may differ from modern sizing standards. Buyers are therefore advised to refer primarily to the measurements and information provided on the individual product page.

  7. Most vintage and second-hand products are available as one-of-a-kind items. Once an item has been sold, it may not be possible to supply an identical replacement.

III. PRODUCT INFORMATION AND PRICES

  1. Information about the goods, their main characteristics, condition, size, and price is provided on the respective product pages of the online store.

  2. All product prices are displayed as final prices.

  3. The Seller is not registered as a VAT payer in the Czech Republic and therefore does not add Czech VAT to product prices.

  4. Product prices do not include shipping costs unless otherwise stated in the relevant offer.

  5. Shipping costs are displayed to the Buyer before the order is submitted, based on the selected delivery method.

  6. The Seller reserves the right to change product prices. The price displayed at the time the Buyer submits the order is decisive for that order.

  7. If a clearly incorrect price is displayed on the website due to an obvious technical, administrative, or similar error, the Seller is not obliged to supply the goods at that manifestly incorrect price. The Seller will inform the Buyer of the situation without undue delay.

IV. ORDERS AND CONCLUSION OF THE PURCHASE CONTRACT

  1. The Buyer places orders through the online store.

  2. Before submitting an order, the Buyer has the opportunity to review and modify the information entered, selected products, delivery method, and payment method.

  3. By submitting an order, the Buyer places a binding order for the goods and undertakes to pay the purchase price.

  4. The purchase contract is concluded when the Seller confirms the order by sending a confirmation to the Buyer's email address.

  5. Following the conclusion of the contract, the Buyer receives an electronic order confirmation.

  6. The Buyer is responsible for ensuring that all information provided when placing an order is accurate and complete.

  7. The Seller may refuse or cancel an order, particularly in the following circumstances:

    • An obvious pricing error

    • A technical error affecting the online store

    • Unavailability of the goods

    • Simultaneous sale of the only available item to another customer due to a delay in the system

    • Reasonable suspicion of fraud or misuse of the online store

  8. If the Buyer has already paid for an order and the contract cannot be fulfilled, the Seller will refund the payments received without undue delay.

V. PAYMENT TERMS

  1. The currently available payment methods are displayed to the Buyer during checkout.

  2. The Buyer may pay for the goods using the payment methods currently offered by the online store.

  3. Unless otherwise specified for a particular payment method, the Seller is not obliged to dispatch the goods before the purchase price has been paid in full.

  4. Proof of purchase may be provided to the Buyer electronically.

  5. The Seller is not registered as a VAT payer in the Czech Republic.

VI. DELIVERY OF GOODS

  1. The currently available delivery methods, their prices, and any applicable restrictions are displayed in the online store during checkout.

  2. The Buyer is responsible for providing accurate and complete information necessary for the delivery of the order.

  3. Goods are delivered to the address, pickup point, or by another delivery method selected by the Buyer when placing the order.

  4. Where in-store pickup is available, the applicable conditions are governed by the information provided in the online store.

  5. The Buyer is obliged to accept delivery of the ordered goods.

  6. Failure to accept or collect a parcel does not automatically constitute withdrawal from the purchase contract.

  7. If the Buyer's failure to accept or collect a parcel causes the Seller to incur costs associated with its return or reshipment, the Seller may request reimbursement of reasonably incurred costs to the extent permitted by applicable law.

VII. CONSUMER RIGHT OF WITHDRAWAL

  1. When purchasing through the online store, the Consumer has the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason, unless otherwise provided by law. This right also applies where the contract is concluded online and the goods are subsequently collected in person.

  2. To meet this deadline, it is sufficient for the Consumer to send the notice of withdrawal before the 14-day period expires.

  3. The Consumer may withdraw from the contract by email, in writing, or by another verifiable method, including through the withdrawal form available in the footer of our online store under Returns & Withdrawal..

  4. The Consumer must send or hand over the goods to the Seller no later than 14 days after withdrawing from the contract.

  5. The Consumer bears the direct costs of returning the goods.

  6. The Consumer is liable only for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.

  7. Goods may therefore be tried on or inspected in the usual manner. However, extensive wear, washing, staining, damage, or modification may result in a reduction in their value.

  8. Returns are not conditional upon the goods being sent back in their original packaging.

  9. The Seller will refund all payments received from the Consumer, including the original delivery costs, no later than 14 days after withdrawal from the contract.

  10. If the Consumer selected a delivery method other than the least expensive delivery method offered by the Seller, the Seller will refund the original delivery costs only up to the amount corresponding to the least expensive delivery method offered.

  11. The Seller is not obliged to issue the refund before receiving the returned goods or receiving proof that the Consumer has sent them back.

  12. Refunds will be made using the same payment method originally used by the Consumer, unless the Seller and the Consumer agree otherwise.

  13. The Consumer does not have the right to withdraw, in particular, from contracts for the supply of goods modified according to the Consumer's wishes or personalized specifically for them, such as individually printed products or other custom modifications, provided that the statutory conditions for this exception are met.

  14. The right of withdrawal under this section applies to distance contracts. Goods purchased directly in a physical store are not automatically subject to a statutory 14-day right of return without giving a reason.

VIII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

  1. The Seller is responsible to the Buyer for ensuring that the goods conform to the agreed characteristics upon delivery, taking into account their nature and whether they are new or used.

  2. In the case of used goods, the following are not considered defects in particular:

    • Wear and tear corresponding to previous use

    • Condition consistent with the age of the product

    • An imperfection or defect disclosed to the Buyer before the conclusion of the contract

    The Czech Civil Code expressly provides for these limitations regarding used goods.

  3. When purchasing used goods, the Seller and the Consumer have agreed to reduce the period during which defects may be reported to 12 months from receipt of the goods. The Czech Civil Code permits this period to be reduced to one year for used goods.

  4. In the case of new goods, the Consumer's rights arising from defective performance are governed by the applicable statutory provisions.

  5. Complaints may be submitted, in particular, through the Seller's contact email address provided on the website.

  6. When submitting a complaint, the Buyer is advised to include:

    • Order number

    • Identification of the product concerned

    • Description of the defect

    • Preferred method of resolution

    • Photographs of the defect, where appropriate

  7. The Seller will provide the Consumer with written confirmation of the complaint containing the information required by law.

  8. In the event of a defect, the Consumer has the right to request that the defect be remedied by repair or replacement with goods free from defects, provided that the chosen remedy is possible and proportionate.

  9. Due to the nature of vintage and one-of-a-kind products, supplying an identical replacement may be objectively impossible. In such cases, the Consumer's other statutory rights arising from defective performance will apply, including, where the statutory conditions are met, an appropriate price reduction or withdrawal from the contract.

  10. Consumer complaints, including the remedy of any defect, will be handled without undue delay and no later than 30 days from the date the complaint is submitted, unless the Seller and the Consumer agree on a longer period.

  11. Where a complaint is justified, the Consumer is also entitled to reimbursement of reasonably incurred costs associated with making the complaint, to the extent provided by applicable law.

IX. SPECIFIC CHARACTERISTICS OF VINTAGE AND SECOND-HAND GOODS

  1. The Buyer acknowledges that goods described as vintage or second-hand have generally been previously used.

  2. Such goods may show characteristics including:

    • Minor signs of wear

    • Natural variations or changes in color

    • Scuffs or abrasions

    • Signs of material aging

    • Minor repairs or alterations

    • Other ordinary signs of previous use

  3. These characteristics do not, in themselves, constitute defects where they are consistent with the age and previous use of the product or where they were disclosed to the Buyer before the conclusion of the contract.

  4. The colors shown in product photographs may differ slightly from the actual product due to lighting conditions during photography or the Buyer's screen settings.

  5. Where original documentation is unavailable, information about the production period, exact age, collection, or origin of vintage goods may be determined based on the characteristics of the product and the information available.

  6. Unless expressly stated otherwise, an estimated age or production period does not constitute a separate guarantee regarding the characteristics of the product.

X. CUSTOMER ACCOUNT

  1. Where the online store allows the creation of customer accounts, the Buyer may purchase goods using an account or as a guest, provided that guest checkout is available.

  2. The Buyer is responsible for protecting their account login credentials.

  3. The Seller may terminate a customer account, particularly at the Buyer's request or in the event of a serious or repeated breach of these Terms and Conditions.

XI. PERSONAL DATA PROTECTION AND COOKIES

  1. Information about the processing of personal data relating to Buyers and visitors of the online store is provided in our separate Privacy Policy.

  2. Processing personal data necessary to fulfill an order is not based on the Buyer's consent, but primarily on the performance of a contract and compliance with the Seller's legal obligations. The operation of the online store is subject to the GDPR.

  3. The use of cookies and similar technologies is governed by applicable laws, our Privacy Policy, and the website visitor's consent preferences.

  4. Visitors may change their cookie preferences through the relevant settings available on the website. The Czech Data Protection Authority states that users must have a genuine opportunity to give or refuse consent to cookies.

XII. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS

  1. If a consumer dispute arising from a purchase contract between the Seller and the Consumer cannot be resolved by mutual agreement, the Consumer may submit a request for alternative dispute resolution.

  2. The competent authority for alternative dispute resolution of consumer disputes is:

    Czech Trade Inspection Authority (Česká obchodní inspekce)
    Central Inspectorate – ADR Department
    Štěpánská 44
    110 00 Prague 1
    Czech Republic

    Information and an electronic application form are available on the website of the Czech Trade Inspection Authority.

  3. The European Online Dispute Resolution (ODR) platform was discontinued on July 20, 2025. These Terms and Conditions therefore no longer include a link to the ODR platform. However, the obligation to inform consumers about the Czech alternative dispute resolution system remains in effect.

XIII. COMMUNICATION

  1. The Seller and the Buyer may communicate primarily electronically, particularly by email.

  2. The Buyer is responsible for providing accurate and up-to-date contact information when placing an order.

  3. The Seller's current contact information is always available in the Contact section of www.vintagetherapy.cz.

XIV. FINAL PROVISIONS

  1. These Terms and Conditions are governed by the laws of the Czech Republic.

  2. Where the Buyer is a Consumer, these Terms and Conditions do not affect any rights arising from mandatory provisions of applicable law.

  3. If any provision of these Terms and Conditions becomes invalid or unenforceable, the validity of the remaining provisions will not be affected.

  4. The Seller reserves the right to amend or supplement these Terms and Conditions.

  5. The version of the Terms and Conditions in effect at the time the purchase contract is concluded shall apply to that particular contract.

  6. The Seller retains these Terms and Conditions in electronic form and enables the Buyer to save and reproduce them.

  7. These Terms and Conditions are effective as of August 10, 2026.

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