Shipping policy
SHIPPING POLICY
DELIVERY METHODS
The currently available shipping methods are displayed at checkout based on the selected country and delivery address.
We ship orders using the carriers currently available through our online store.
All available shipping options and their prices are displayed at checkout before you place your order.
SHIPPING COSTS
Shipping costs depend on the selected delivery method and destination country.
The exact shipping cost is displayed at checkout before you submit your order.
Any promotional offers, such as free shipping on orders above a certain value, are subject to the current terms and conditions displayed on our website or at checkout.
ORDER PROCESSING TIME
For products that are in stock, we generally prepare and hand over orders to the carrier within 3 business days of receiving payment.
For certain custom, made-to-order, or preorder products, processing times may be longer, particularly when an item needs to be printed, customized, or prepared specifically for your order.
For these products, dispatch may take approximately 2–3 weeks. If an extended processing time applies, this information will be clearly stated on the relevant product page.
If your order contains multiple items with different availability or processing times, the entire order may be shipped together once the item requiring the longest processing time is ready, unless otherwise stated or agreed.
Once your order has been handed over to the carrier, you will receive a shipping confirmation and, where available, tracking information.
DELIVERY TIMES
Delivery times vary depending on the selected carrier and destination country.
For deliveries within the Czech Republic, shipping usually takes approximately 1–3 business days after the order has been handed over to the carrier.
This timeframe does not include the order processing time stated above.
International deliveries may take longer, depending on the destination country and the selected carrier.
All delivery times are estimates and may be affected by circumstances beyond our control, including carrier operations.
IN-STORE PICKUP
If in-store pickup is available for your order, the available pickup location and relevant conditions will be displayed at checkout.
We will notify you once your order is ready for collection.
Please do not visit the store to collect your order until you have received confirmation that it is ready for pickup. ♡
INTERNATIONAL SHIPPING
We also ship to selected countries outside the Czech Republic.
Shipping availability and costs for your destination country will be displayed at checkout.
For deliveries to countries outside the European Union, customs duties, import taxes, or other local charges may apply depending on the destination.
Unless otherwise stated, these charges are not included in the order total and are payable by the recipient.
UNCLAIMED OR UNDELIVERED PARCELS
If a customer fails to accept or collect a parcel, this does not in itself constitute withdrawal from the purchase contract.
If an unclaimed parcel is returned to us and the customer requests reshipment, we may require payment of the costs associated with the new delivery.
Further details are provided in our Terms and Conditions.
PARCELS DAMAGED DURING TRANSIT
If your parcel shows visible signs of damage upon delivery, we recommend documenting its condition where possible and contacting us as soon as possible.
We remain responsible for the goods during transportation arranged through a shipping method offered by our online store until the goods are handed over to the customer.
If you experience any issues, please contact us at:
